Versata BRMS

How it works

The Customer Success Program is the process we use to realize our goal of 100% customer success.

The program itself is simple. Our account teams speak with each and every customer twice a year. During those calls, we review progress and establish measurable, customer-specific actions.

Through this process, we stay laser focused on what matters most to each customer.

Complete a Customer Success Call

These twice yearly calls between our Versata account teams and the executive teams of each customer provide a unique opportunity to discuss the relationship, uncover improvement opportunities, share successes and gain insight into what is on the horizon at Versata.

Success Call Agenda

  • Understand if you are getting the value you expect
  • Identify any obstacles or challenges you may be facing
  • Discuss potential actions to increase your level of success
  • Define next steps we can agree to take to help

Define and Execute a Success Plan

Tailored to each customer, the action plan we create clearly outlines how success is defined by the customer, where the customer stands today relative to achieving success, and how Versata is helping the customer meet its goals. It then serves as a roadmap of the next steps necessary to ensure that we achieve success for the customer.

Achieving Success

It may sound like we're oversimplifying, but we believe that you achieve real, lasting success by simply allowing the customer to identify its goals, delivering what you've promised and communicating about it regularly. As you can see from our testimonials, our customers seem to agree.